Help
Frequently Asked Questions
Here you will find the answers to most questions. Is your question not listed? Feel free to WhatsApp or email us.
All questions
Good to know
Is your question not listed? We are happy to help.
Ordering and payment
How do I order?
Choose your car or a product, click Add to cart and check out. You will receive an email confirmation immediately.
How can I pay?
With iDEAL | Wero, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, Klarna, Bancontact or PayPal. Payments always go through a secure connection.
Can I still change my order?
Please contact us as soon as possible with your order number. If your order hasn't shipped yet, we'll be happy to adjust it for you.
Delivery
How long does delivery take?
Within Europe you usually receive your order within 3–5 business days, and shipping is free. Read more on Shipping.
Will I receive a tracking number?
Yes. As soon as your package is on its way, you will receive the code by email. On Track order you can see where your package is.
How much is shipping, and do you deliver outside the Netherlands?
Shipping is free across Europe: all EU countries, the United Kingdom, Switzerland and Norway.
Will it fit in my car?
How do I know if a product will fit in my car?
Choose your car using the car search tool. For each product, you'll see whether it fits your car. Not sure? Take the free car check.
My car isn't there. Now what?
We often have a solution that isn't in the webshop yet. Send us a photo of your dashboard, and we'll find it for you.
What is the difference between CarPlay and Android Auto?
Apple CarPlay is for iPhones, Android Auto for Android phones. Most of our screens and modules support both. Read more on CarPlay or Android Auto.
Will my steering wheel controls and camera still work?
For most products, yes. The exact support provided is listed with the product. If you are not sure, ask us.
Built-in
Can I install it myself?
You don't need to install adapters and universal screens. You'll need a bit of DIY skill for modules and screens. Read Install it yourself to find out how.
Can you install it?
Yes, our Easy Car Care workshop will install it for you in Eindhoven or Utrecht. More about installation.
Returns and warranty
Can I return my order?
Yes, you have 14 days to change your mind. Read Returns to find out how it works.
How much warranty do I get?
[warranty] months. Is something not working? Send us your order number and a photo or video, and we’ll solve it together. More about the warranty.
Not sure what will fit?
Send us a photo of your dashboard. We’ll quickly let you know what can be installed in your car—free of charge and with no obligation.