Customer service

Track order

Curious about where your package is? Enter your track & trace code to see exactly where it is.

Track your package

Your tracking code is in the shipping confirmation you received by email. We will open 17TRACK in a new tab: it tracks your package with every carrier.

  1. Order received

    You will receive a confirmation by email immediately.

  2. Sent

    Usually processed within 24 hours. You will receive an email with your track & trace code.

  3. On the way

    Delivery within Europe in 3–5 business days.

  4. Delivered

    Enjoy it! Need help with the installation? We’re here for you.

My ordersLog in to see your orders and status Parcel not arrived?Message us with your order number and we'll look into it

Frequently Asked Questions

Questions about your package

Is your question not listed? We are happy to help.

Message usFeel free to send a photo Email usWithin 24 hours
I haven't received a tracking code.

Also check your spam folder. Found nothing? Send us your order number, and we'll resend the code.

The status hasn't changed in a few days.

This sometimes happens with international shipments, for example when the package changes carriers. If it has not arrived after 5 business days, please contact us.