Refund policy

Returns, withdrawal and warranty

At CarPlayKing you have a 14-day cooling-off period. You can withdraw from your purchase without giving a reason. Here is how it works.

1. 14-day cooling-off period

You have 14 days from the day you received the product (or, for multiple deliveries, the last product). Within those 14 days you let us know that you withdraw from the purchase. You then have another 14 days to send the product back.

2. How to withdraw

Choose whatever is easiest for you:

  • Use the Withdraw from order button (also at the bottom of every page). You only enter your order number, name and email address.
  • Send an email to info@easycarcare.nl with your order number.
  • Use the model withdrawal form at the bottom of this page.

We will confirm your withdrawal, including the date and time, and send you the return instructions with the return address.

3. The product during the cooling-off period

You may unpack and inspect the product as you would in a shop, to see whether it is what you expected. If you go further than needed to establish this, for example by installing the product, and it loses value as a result, we may deduct that loss in value from the refund. Please return the product in its original packaging where possible, with all cables, parts and manuals.

4. Return costs

Return shipping is at your own cost, except in these cases:

  • Fit guarantee: if we confirmed (via our car check, WhatsApp or email) that the product fits your car and it does not, we pay for the return shipping.
  • The product is faulty or we delivered the wrong product.

Please send your return with tracking so you can show that you sent it.

5. Refund

We refund the full purchase price, including any shipping costs, within 14 days of you notifying us of your withdrawal, using the same payment method you used. We may wait with the refund until we have received the product or until you show that you have sent it back, whichever is earlier.

6. Faulty or wrong delivery

Is the product faulty or is the delivery not right? Let us know as soon as possible, ideally with a photo or short video. A report within 2 months of discovering the problem is always in time. We will then repair, replace or refund free of charge.

7. Warranty

All our products come with a 1-year warranty. This warranty is in addition to your statutory rights. By law, a product must do what you may reasonably expect of it, also after our warranty has ended. If something goes wrong in the first year, we assume the product was not in order at delivery, unless we prove otherwise.

The warranty does not cover damage caused by improper installation, an accident or misuse.

8. Model withdrawal form

Only complete this form if you want to withdraw from your purchase. You can copy the text into an email.

To: Easy Car Care (CarPlayKing), Nieuwstraat 39, 5757 AS Liessel, the Netherlands, info@easycarcare.nl

I hereby give notice that I withdraw from my contract for the sale of the following goods:
[product name(s)]
Ordered on / received on: [date]
Order number: [number]
Name of consumer: [name]
Address of consumer: [address]
IBAN (optional): [account number]
Date: [date]
Signature (only for paper forms)

Contact

Easy Car Care (CarPlayKing), Nieuwstraat 39, 5757 AS Liessel, the Netherlands
Email: info@easycarcare.nl (reply within 24 hours)
WhatsApp: +31 6 15 20 58 27 (reply within 1–3 hours on working days)