Customer service
Return
Not quite what you were looking for? You have 14 days to change your mind. Here’s how it works.
In 4 steps
This is how you send something back
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Withdraw from your order
Within 14 days of receipt, click Withdraw from order, or send an email or WhatsApp message with your order number.
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You will receive instructions
Within 24 hours we confirm your withdrawal and send you the return address.
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Ship the package
Pack the product securely, include all parts, and, if possible, use the original packaging. Keep the proof of postage.
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Money back
You will receive a refund within 14 days of reporting the return. We may wait until we have received the product.
Terms and conditions
Good to know
- You can withdraw with one click via Withdraw from order, by email or with the model form. You don’t need to give a reason.
- Return the product complete, with all cables and parts.
- You may inspect and try the product as you would in a shop. If it has been installed, used or damaged, a deduction for loss of value may apply.
- Return shipping is at your cost, except with our fit guarantee: if we said it fits and it doesn’t, we pay the return.
- Is your product broken or not working properly? Then it’s not a return but a warranty matter: see Warranty.
Frequently Asked Questions
Questions about returns
Is your question not listed? We are happy to help.
I have already installed the product. Can I still return it?
Yes, within the cooling-off period. Feel free to contact us first: often it’s a setting and we can solve it together. Installing it may lead to a deduction for loss of value.
How quickly will I get my money back?
Within 14 days of your report. We may delay the refund until we have received the product or you have shown proof that it has been shipped.
Not sure what will fit?
Send us a photo of your dashboard. We’ll quickly let you know what’s possible in your car—free of charge and with no obligation.