Shipping policy
Shipping and delivery
We ship free of charge to 28 European countries. Your order arrives within 3–5 working days, with tracking.
1. Delivery time
- Orders are usually processed within 24 hours.
- Delivery to the Netherlands and the rest of Europe: 3–5 working days.
- As soon as your parcel is on its way, you receive a tracking code by email.
If it takes longer than expected, we let you know as soon as possible. If we do not deliver within 30 days, or within another period we agree on, you may cancel the order free of charge and get your money back straight away.
2. Costs
- Shipping is free.
- All prices include VAT. Any import duties and customs charges are paid by us: you pay nothing extra on delivery.
3. Where we ship
We ship to the countries you can select at checkout. Products are shipped by our logistics partners, sometimes directly from our supplier's warehouse.
4. Check your address
Please check your address at checkout. Spotted a mistake? Let us know straight away and we will correct it as long as the parcel has not been shipped.
5. Parcel not received or damaged
Have you not received your parcel 5 working days after the expected delivery date, or did it arrive damaged? Contact us, ideally with a photo. We will look into it and sort it out. We bear the risk of loss or damage until you have received the parcel.
Contact
Email: info@easycarcare.nl (reply within 24 hours)
WhatsApp: +31 6 15 20 58 27 (reply within 1–3 hours on working days)