Terms of service

CarPlayKing terms and conditions

Version 10 November 2026. These terms apply to all orders placed via carplayking.com.

1. Who we are

CarPlayKing is a web shop of Easy Car Care, Nieuwstraat 39, 5757 AS Liessel, the Netherlands. Chamber of Commerce (KvK) number 99227088, VAT number NL868880619B01. Email: info@easycarcare.nl, phone and WhatsApp: +31 6 15 20 58 27 (Monday to Friday 09:00–17:00).

2. Scope

These terms apply to every offer from CarPlayKing and every contract you conclude with us. You can read and save them before you order. If you are a consumer, you always keep the protection the law gives you; nothing in these terms limits it.

3. Offer and prices

  • We describe our products as clearly as possible, including the cars and systems they are suitable for. Obvious mistakes, such as a clearly wrong price, do not bind us.
  • All prices are in euros and include VAT. Shipping is free. Any import duties and customs charges are paid by us; you pay nothing extra afterwards.

4. Ordering and payment

  • The contract is concluded as soon as you have completed and paid for your order. You immediately receive a confirmation by email.
  • You pay at checkout with one of the payment methods shown.

5. Delivery

  • We deliver within 3–5 working days to the address you provide, with tracking. See our shipping policy.
  • If delivery is not possible within 30 days, or within another period we agree on, you may cancel the contract free of charge. You then get your money back straight away.
  • We bear the risk of loss or damage until the parcel has been delivered to you.

6. Right of withdrawal

You have a 14-day cooling-off period. Read how it works in our returns and warranty policy. You can withdraw via the Withdraw from order button, by email or with the model form.

7. Warranty and conformity

  • Our products have the properties you may expect based on their description. This is your statutory guarantee; it always applies.
  • In addition, we give a 1-year warranty on all products. This warranty is in addition to your statutory rights.
  • The warranty does not cover damage caused by improper installation, an accident or misuse.

8. Advice, car check and installation

  • We are happy to advise you via our car check, WhatsApp or email on which product fits your car. If we say a product fits and it does not, we pay for the return shipping (fit guarantee).
  • You can install the product yourself using our guide, or have it installed by Easy Car Care in Eindhoven or Utrecht. For installation by Easy Car Care we agree on an appointment and price in advance.
  • If you have the product installed by another company, that company is responsible for the installation. We remain responsible for the product itself.

9. Liability

Our liability for damage is limited to the amount you paid for the product concerned. This limitation does not apply if the damage is caused by intent or gross negligence on our part, nor to the extent the law does not allow such a limitation.

10. Complaints

  • Do you have a complaint? Let us know via info@easycarcare.nl or WhatsApp, with your order number and a short description. A photo or video helps.
  • We confirm your complaint within 24 hours and give a full answer within 14 days. If we need more time, we let you know within those 14 days.
  • If we cannot resolve it together, you can submit the dispute to the competent court.

11. Privacy

We only use your data to process your order and help you. Read more in our privacy policy.

12. Applicable law

Dutch law applies to these terms and all contracts with us. If you live in another EU country, you keep the protection of the mandatory rules of your own country.